Compliance review desk
One queue for every case that needs a decision
Every submission lands in one list. A case shows the client's answers, the documents they provided, the screening findings and a risk score, so a reviewer can approve, reject or escalate with a reason. Flagged cases wait for that decision, clean cases pass through, and delivery to your systems waits for the outcome.
- Every submission lands in one list, with answers, documents and findings
- Approve, reject or escalate, with a reason
- Parent and child runs, a company and its directors, show as one chain
What does a reviewer actually see when they open a case
The client's answers, the documents they uploaded, the results of any screening that ran, and a risk score summarising the case at a glance. It is everything needed to decide without switching between separate screens for the form, the documents and the checks.
What can a reviewer decide about a case
Approve, reject or escalate it, each with a reason recorded against the decision. A clean case with nothing flagged passes through without needing a reviewer at all; a case with an open finding waits in the queue until someone decides.
How do related cases, like a company and its directors, show up
A parent case and the child cases it triggers, a company onboarding alongside each of its directors, for example, show as one connected chain rather than as separate, disconnected submissions a reviewer has to piece together by hand.
Is every decision on a case actually recorded
Yes. Every decision and any later override is written to the audit log, naming who decided, what they decided, and when, so the record of a case's outcome does not depend on anyone's memory of it.
What happens to the case after a decision is made
Delivery of the case data to your own systems, by webhook, REST or email, waits for the decision. A case is not handed off downstream until a reviewer, or the flow itself for a clean case, has actually decided its outcome.
Frequently asked questions
Do submissions needing a decision all end up in one place?
Yes. Every submission lands in one queue, so a reviewer works from a single list rather than checking multiple screens for cases that need attention.
What information does a reviewer see on a case?
The client's answers, the documents provided, any screening findings, and a risk score, together in one view rather than spread across separate tools.
Can a reviewer escalate a case instead of deciding right away?
Yes. Escalate is one of the outcomes available alongside approve and reject, and every choice is recorded with a reason.
Do a company and its directors show as separate cases?
No. A parent case and any child cases it triggers show as one connected chain, so a reviewer can see the whole picture at once.
Does delivery to my systems happen before or after the decision?
After. Delivery by webhook, REST or email waits for the case to be decided, so downstream systems only receive a case once its outcome is settled.
Explore more of the platform
See a real case move through the review queue
Book a 30-minute call and we will walk through a flagged case from the queue to a recorded decision.